ACP/REC Training Support Contractual - Temporary Term Contractual (TTC)-1600003022

Description

 
USA

ACP/REC

Training Support Contractual - Temporary Term Contractual (TTC)


TERMS OF REFERENCE


Background

Established in 1959, the Inter-American Development Bank (IDB) is the main source of multilateral financing for economic, social and institutional development in Latin America and the Caribbean. It provides loans, grants, guarantees, policy advice and technical assistance to the public and private sectors of its borrowing member countries.
The Records Management Section (REC) is looking for a professional trainer as part of its Change Management team. The REC Section is responsible for the Records Management program at the Inter-American Development Bank Group (IDBG) which covers the development of IM policies/guidelines, the functional management of IM systems, the delivery of IM support to the business units, and the management of physical Archives. The REC Section is currently involved in the deployment of a new document and records management platform called ezShare based on Microsoft SharePoint and Office 365. The REC Section is also looking more broadly at the improvement of information management governance, processes and tools across the organization which aims to become more digital.

Consultancy Objectives

�Develop a set of training and communications materials for ezShare 
�Deliver corresponding trainings 
�Provide customer support on how to questions

Main Activities 

�Get familiar with ezShare and IDBG policy framework;
�Contribute to the implementation and update of the Change Management Plan
�Develop and maintain training and communication materials in at least two languages (Spanish & English) to cover general and customized functionalities of ezShare and its associated business rules. Training materials might include videos, quick sheets, tutorials, manuals, among others;
�Organize the printing and processing of training and communication materials as needed;
�Deliver face to face, virtual or personalized hands-on training to IDBG users;
�Deliver demonstrations including Brown Bag Lunches and kiosk activities;
�Deliver in-person visits to the business units to provide additional support (floor walking sessions);
�Coordinate the timely approval and distribution of communications;
�Test and maintain (i.e. delete content from previous trainings) training environment;
�Develop, publish, and update Frequently Asked Questions (FAQ)
�Report ezShare issues to the implementation team.

Qualifications

 �Academic Degree/ Level & Years of Professional Work Experience: Bachelor�s degree in Information Management, Archives, Computers Science or related fields and a minimum of two years of work experience as a trainer, managing diverse user groups.
�Languages: Fluency in English and Spanish.
�Areas of Expertise: Proven experience in change management relating to the implementation of a document and records management system in a medium to large professional organization. Working knowledge in SharePoint and Office 365 is an asset. Knowledge of the concepts, principles and practice of information, document, records and archives management, including disclosure of information and electronic as well as paper records. Advanced proficiency in the use of Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.); experience managing training oriented software like Captiva and other similar tools is an asset.
�Skills: Excellent interpersonal and communication skills, self-motivation, commitment and the ability to work in an international team and across hierarchical levels are indispensable, proactivity and dynamism is required; solid organizational skills including attention to detail and multi-tasking skills; flexibility and the ability to work with demanding deadlines, availability for foreign travel.

Characteristics of the Consultancy

�Consultancy category and modality: Temporary Term Contractual, Monthly
�Contract duration: 12 months
�Place(s) of work: Headquarters, Washington, D.C. United States of America
�Responsible person: Section Chief Records Management 


Payment and Conditions: Compensation will be determined in accordance with Bank�s policies and procedures. The Bank, pursuant to applicable policies, may contribute toward travel and moving expenses. In addition, candidates must be citizens of an IDB member country.

Visa and Work Permit: The Bank, pursuant to applicable policies, may submit a visa request to the applicable immigration authorities; however, the granting of the visa is at the discretion of the immigration authorities. Notwithstanding, it is the responsibility of the candidate to obtain the necessary visa or work permits required by the authorities of the country(ies) in which the services will be rendered to the Bank. If a candidate cannot obtain a visa or work permit to render services to the Bank the contractual offer will be rescinded

Consanguinity: Pursuant to applicable Bank policy, candidates with relatives (including the fourth degree of consanguinity and the second degree of affinity, including spouse) working for the Bank as staff members or Complementary Workforce contractuals, will not be eligible to provide services for the Bank. 

Diversity: The Bank is committed to diversity and inclusion and to providing equal opportunities to all candidates. We embrace diversity on the basis of gender, age, education, national origin, ethnic origin, race, disability, sexual orientation, religion, and HIV/AIDs status. We encourage women, Afro-descendants and persons of indigenous origins to apply.

Primary Location

: HQ-US-Washington DC

Job Posting

: May 10, 2016, 6:00:00 AM

Closing Date

: Ongoing

Contact Name - External

: Jobs Online

Contact Email - External

: jobsonline@iadb.org
NOTIFICATION OF AN �A� GRADE VACANCY
NATO INTERNATIONAL STAFF
OPEN TO NATIONALS OF NATO MEMBER STATES ONLY
LOCATION: NATO Headquarters, Brussels, Belgium
DIVISION EXECUTIVE MANAGEMENT
INFORMATION, COMMUNICATION AND TECHNOLOGY MANAGEMENT
ARCHIVES AND INFORMATION MANAGEMENT
TITLE Information Management Officer
GRADE A.2
SECURITY CLEARANCE: CTS
VACANCY N�: 160147 ------------------------------------------------------------------------------------------------------------------------ Please note that the competition for this post is provisionally scheduled as follows: - Pre-selection testing online on 1st June; - Final selection on 27 and 28 July 2016, in Brussels.

1. SUMMARY
The Archives and Information Management (AIM) Service ensures the accessibility, availability and integrity of all official information produced by and for the North Atlantic Council (NAC) and its Committees within the framework provided by the NATO Information Management (IM) Policy and NATO Security Policy. It provides NATO-wide IM and research support on matters pertaining to the activities of the NAC and its Committees, ensures the preservation of NATO information of historical value on behalf of the NATO Nations, provides training, support and guidance to NATO Nations, partners and entities on the implementation and execution of NATO policies pertaining to information and takes the lead on requirements development for all IM-related technology projects at NATO Headquarters. In addition, AIM is responsible for processing, disseminating, storing, organising and archiving the documentation produced by the NATO Committee structure and by the Departments of the NATO HQ International Staff (IS), taking into account the requirements of NATO Security Policy, NATO IM Policy, and applicable NATO HQ procedures. Under the direction and guidance of the Head, AIM, the Information Management Officer contributes to the development of policy and standards based on international best practices and develops innovative forms of service and new ways in which services can be provided to customers and stakeholders. The Information Management Officer is also - 2 - responsible for developing and executing awareness programmes and training on information management topics and tools in coordination with the Head, AIM and the NATO Information Management Advisory Group.

2. QUALIFICATIONS AND EXPERIENCE ESSENTIAL
The incumbent must: ? have a university degree with specialisation in archival, library or information science; ? have at least five years of progressively responsible experience in information management functions, especially in the analysis of information flows; ? have experience in evaluating and implementing systems and procedures for archives and document/records management; ? have experience in implementing a change agenda, with involvement in change management processes within an Organisation; ? have records management experience in all aspects of the life-cycle management of records; ? have experience with Information Communication Technology (ICT) systems and their application to recordkeeping and archives management, in particular, experience working with Electronic Records and Document Management System (ERDMS) and Enterprise Content Management (ECM); ? possess the following minimum levels of NATO�s official languages (English/French): V (�Advanced�) in one; II (�Elementary�) in the other. DESIRABLE The following would be considered an advantage: ? international experience, particularly in International Organisations.

3. MAIN ACCOUNTABILITIES
Project Management Lead and participate in project management for information management projects, contributing to feasibility studies, systems analysis, design, development and implementation of systems.

Stakeholder Management Develop innovative forms of service and new ways in which services can be provided to customers and stakeholders.

Information Management Analyse information flows and formulate functional needs for information management systems and procedures throughout NATO Headquarters (HQ).  -

Expertise Development Promote and ensure the adherence to NATO standards, and assist in the development of new standards in the field of information management. Remain current and implement international best practices and standards in the field of information management.

Knowledge Management Assist the Head, AIM in developing and promulgating information management policy, standards and procedures based on international best practices.

Perform any other related duty as assigned.

4. INTERRELATIONSHIPS
The incumbent will report to the Head of Archives and Information Management. He/she will also work in close collaboration with the staff of the International Staff (IS) Archives and Information Management Service, the International Military Staff (IMS) Registry, Information and Knowledge Management (IKM) Staff of the two Strategic Commands (BiSC) and the ICT Staff of NATO HQ. Direct reports: N/a Indirect reports: N/a

5. COMPETENCIES
The incumbent must demonstrate: ? Analytical Thinking ? Achievement ? Clarity and Accuracy ? Conceptual Thinking ? Customer Service Orientation ? Empathy ? Impact and Influence ? Initiative ? Teamwork

 6. CONTRACT
Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract. Contract clause applicable: In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.  - The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further 3-year period. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract. If the successful applicant is seconded from the national administration of one of NATO�s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

7. HOW TO APPLY:
Applications must be submitted using one of the following links, as applicable: ? For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager); ? For all other applications: www.nato.int/recruitment

ADDITIONAL INFORMATION: Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate�s medical file by the NATO Medical Adviser. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. Please note that we can only accept applications from nationals of NATO member countries. NATO as an employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply. Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
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For 60 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
 
 
Vacancy No: E-VN-2015-002164
Duty Station: New York
Country: United States of America
Region: NY HQ
Job Level: P-5
Position#: 00094614
Application Close: 07-Sep-15
Contract Type: Long-term Staff (FT)
 

Purpose of the Position

Under the guidance of the Comptroller, the incumbent of this post will develop and implement an Enterprise Content Management (ECM) system for UNICEF. To achieve this, the incumbent will work through an inter-office ECM Project Board with members from various HQ divisions (DRP, ITSS, DOC, DFAM. PD, PFP, DHR, OIAI, EMOPS, Ethics Office) and regional offices. The project will build on existing UNICEF software investments in SharePoint and related technologies.
 

Key Expected Results

1. Determine detailed business requirements for all major components of the ECM projects: document management, record and archive management, intranet content management, search functionality, and others that may be determined to be necessary. Manage, monitor and report on the project plan to all concerned stakeholders. Maintain linkages with other closely related activities, such as Knowledge Exchange, HR Records Management etc.

2. Create and/or oversee creation of all necessary policies, taxonomies and governance mechanisms in relation to ECM and in coordination and consultation with the UNICEF regulatory framework Coordinator.

3. Oversee implementation of ECM software platforms and business process changes.

4. Develop and oversee change management, training and communication activities related to new ECM business processes and work cultures.

5. Develop plan for maintenance and updating of ECM instruments, software platforms, business processes and support.
 
Qualifications of Successful Candidate
- An advanced university degree (Master's) in Records and Information Management, Library Sciences, Business or Public Administration, or directly-related technical field(s) is required.

- A minimum of ten (10) years of relevant experience in Enterprise Content Management and related change management activities is required.

- A valid professional certification(s) in Enterprise Content Management, Electronic Records Management, Customer Relationship Management and/or Taxonomy, is considered desirable.

- Previous hand on experience in project management is required.

- A valid professional certification(s) in Project Management (i.e. PMP) is considered an asset.

- Previous hands on experience in a supervisory/managerial capacity is required.

- Prior work experience in knowledge/information management is required.

- Previous hands on experience in user-centred design is highly desirable.

- Fluency in English (written and verbal) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.
 

Competencies of Successful Candidate

- Has highest-level communication skills, including engaging and informative formal public speaking.
- Consistently achieves high-level results, managing and delivering projects on-time and on-budget.
- Creates and encourages a climate of team-working and collaboration in a multi-cultural environment.
- Sets, develops and revises organizational strategy and develops clear visions of the organization's future potential.
- Contributes innovative approaches, insights and ways of designing projects; drives effective change initiatives.
- Quickly builds rapport with individuals and groups. Actively nurtures good relationships with people across all organizational levels and boundaries, and with government leaders and stakeholders.
- Sets clearly defined objectives and plans activities for self, own team or department.