Job TitleSenior Documentation and Information Assistant
Organization NameOSCE Secretariat
LocationPrague
GradeG7
Closing Date of application19-04-2016
No. of Posts1
Background



Please note that this position will be filled on a part-time basis (50%) and the contract will be issued for a period of one year.

The Office of the Secretary General (OSG) plays a key role in supporting the Secretary General in the effective implementation of his/her mandate and specific tasks given to him/her by the OSCE participating States. This includes primarily assisting the Secretary General in his activities, serving as a focal point for liaison and support to the Chairperson-in-Office, and co-ordinating tasks across the Secretariat. It groups horizontal services such as Executive Management, Communication and Media Relations, Legal Services, External Co-operation, Security Management, Gender Affairs, Conference and Language Services, Central Records Management, and oversees the OSCE Documentation Centre in Prague. The OSG ensures effective co-ordination of policy advice provided to the Secretary General and the Chairmanship, and management decisions taken by the Secretary General. The OSG is led by a Director who also functions as the Head of Executive Management.
The OSCE Documentation Centre in Prague is the central repository of CSCE/OSCE legacy documents. The Office preserves and makes the documents available to OSCE participating States, academic researchers and the public. The documents are maintained in the Office library and archives, on the OSCE public website, and on the OSCE internal document management system. The Office also coordinates an annual series of meetings known as the OSCE Economic and Environmental Forum that provides opportunities for international dialogue on economic and environmental issues linked to security. The Head of Office is seconded and there are seven staff members working in a cooperative team.
Required competencies
Core values
  • Commitment: Actively contributes to achieving organizational goals
  • Diversity: Respects others and values their diverse perspectives and contributions
  • Integrity: Acts in a manner consistent with the Organization�s core values and organizational principles
  • Accountability: Takes responsibility for own action and delegated work


Core competencies
  • Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
  • Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
  • Planning: Works towards the achievement of goals in a structured and measured manner
  • Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
  • Initiative-taking: Proposes and initiates new ideas, activities and projects
  • Flexibility: Responds positively and effectively to changing circumstances


Managerial competencies (for positions with managerial responsibilities)
  • Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
  • Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
  • Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
Tasks and Responsibilities
Under supervision of the Head of Office and Officer-in-Charge of Meetings and in close co-operation with Central Records and Documents Management Unit and Communication and Media Relations Section in the OSCE Secretariat, the Senior Documentation and Information Assistant performs the following duties:

  • Managing the functionality and quality of archival services including developing and implementing the overall structure and classification of the historical fonds deposited in the archives;
  • Acting as focal point for the OSCE Central Records and Document Management Unit for the implementation of record management and archival principles, (especially regarding records with long term /or permanent retention value in paper form); streamlining records management best practices;
  • Ensuring the consistent application of guidance regarding transfers to the archives and any other acquisitions from institutions and field operations; co-ordinating efforts with other offices of the Secretariat to complete digital series records;
  • Ensuring that records transferred from closed down activities or relevant archive materials are uploaded to the DocIn system, minding metadata, access rights and permissions; supervising the uploading of historical documents according to agreed schedules; creating finding tools, updates thematic compilations and builds up the DocIn records management system file structures;
  • Providing controlled access to archive and library materials by co-ordinating the researcher-in-residence programme, including providing information about available resources, providing preliminary data estimates, holding the booking schedule, drafting terms of reference for researchers and ensuring the Terms of Reference (ToR) are signed;
  • Conducting regular outreach efforts and delivering general presentations; responding to specialized reference needs and answering specific reference or documentation needs of OSCE staff and the public;
  • Supporting documentation functions during yearly Economic and Environmental Forums;
  • Planning and monitoring office documentation and information activities and projects by participating in the preparations for the Unified Budget (UB) and Extra-budgetary (ExB) proposals, outlines and performance report;
  • Monitoring the progress, outcomes, financial requirements and costs saving strategies for activities projected in the UB work programmes;
  • Proposing concepts and reviewing the feasibility of sustainable activities adding value to the paper and digital archives; drafting regular activity reports and holding working, planning and assessment meetings;
  • Organizing and supervising the regular dissemination of public information materials including acting as point of contact for communication affairs (e.g. public web content management) and for the dissemination of OSCE periodical(s);
  • Co-ordinating the selection and description of documents featured in a list offered to subscribers; monitoring and performing quality checks in the production of CDs and web postings for subscribers; ensuring timely completion (mailing database; depositary libraries; subscriber, derived evaluations and plans for cost reductions);
  • Performing other related duties as assigned, such as selecting, training and supervising several interns each year.
Necessary Qualifications
  • Completed secondary education; supplementary certification in records management, archival science, library science, or a related field is an asset;
  • A minimum of eight years of directly related experience, including several years of supervisory experience; experience working with international or inter-governmental organization is an asset;
  • Professional fluency in English, including excellent written and oral communication skills; knowledge of the Czech language or of any OSCE working languages is an asset;
  • Knowledge of records management and/or archive and document control practices;
  • Public speaking skills is an asset;
  • Computer literate with practical experience using Microsoft applications;
  • Ability to organize and manage a large number or activities and services;
  • Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
  • Ability and willingness to work as a member of team, with people of different cultural, and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity.
Remuneration Package
Monthly remuneration, subject to social security deduction, is CZK 25,121 (12 times a year). OSCE salaries are exempt from taxation in the Czech Republic. Social benefits will include possibility of participation in the Cigna medical insurance scheme and the OSCE Provident Fund.
Appointments are normally made at step 1 of the applicable OSCE salary scale.
How To Apply
If you wish to apply for this position, please use the OSCE's online application link found under http://www.osce.org/employment.
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.
Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please seehttp://www.osce.org/states.
The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization.
Please note that for this position the OSCE does not reimburse expenses such as travel in connection with interviews, tests, visas and relocation.






POSITION INFORMATION Post Title: Records Coordinator Vacancy Notice: 2016/08/G 105603
Level: G-5 Posting Period: 2 � 15 March 2016
Duty Station: Montr�al Date for entry on duty: After 15 March 2016




THE ORGANIZATIONAL SETTING



Languages and Publications (LP) provides interpretation, translation and editorial services in the six ICAO working languages (Arabic, Chinese, English, French, and Spanish) Based on the principle of simultaneous distribution, it ensures the issuance of documentation to Council, its deliberative bodies, the Air Navigation Commission, and other ICAO meetings held within and away from Headquarters.

The Documentation Planning and Management Section (DPM) comprises: Documents Management and Outsourcing Unit (DMO), and the Records Management Systems Unit (RMS). RMS is responsible for the provision of electronic records management services and archives for Bureaus at Headquarters and to Regional Offices, as well as the for the distribution of State letters and electronic bulletins to States and international organizations.

The incumbent of the position reports directly to the Supervisor, Records Management Systems Unit (S/RMS), with whom s/he consults on complex cases.

MAJOR DUTIES AND RESPONSIBILITIES


Function 1 (incl. Expected results)

Coordinates the recording of official correspondence, achieving results such as:



? Classify and file official email and e-fax correspondence according to the ICAO File Guide into the Records Management System (RMS).

? Capture official paper correspondence through scanning and optical character recognition, classify and index correspondence according to the ICAO File Guide and submit the resulting record for validation.

? Review and validate digitally captured and indexed records of paper correspondence for approval and filing into the RMS.

? Identify official paper correspondence as vital records, classify and submit them to Central Registry File Guide (REGIS) for Legal Affairs and External Relations Bureau (LEB) and Office of the Secretary General (OSG).

? Request and file translated versions of non-English correspondence into the RMS.

? Open new volumes of paper files containing vital records.



Function 2 (incl. Expected results)

Monitors issues with records classification and processing, achieving results such as:



? Identify errors on record classification and minutes.

? Register and process corrective actions to ensure consistency and accuracy of records.

? Advise users and RMS Focal Points on procedural updates for classification and minutes improvement.

? Assist the RMS Supervisor on training/coaching of RMS staff.



Function 3 (incl. Expected results)

Assists archives operations, achieving results such as:



? Assist with the periodic review of registry records according to the retention schedule.

? Process transfers of official inactive paper files.



? Close paper registry files and ensure their integrity.

? Update REGIS in accordance with transfer of paper files.

? Manage storage space of archival registry files.



Function 4 (incl. Expected results)

Assists RMS Focal Points and users of records and archives, achieving results such as:



? Advise HQ RMS Focal Points and users on the procedures for records management.

? Prioritize information queries on records and archives information from the Secretariat, members of National Delegations and the public.

? Answer queries and provide assistance for requests related to records in RMS, REGIS and Archives.

? Make arrangement for loan services of archival documents including paper registry files, working papers, ICAO documents, etc.



Function 5 (incl. Expected results)

Reviews RMS operational lists, achieving results such as:



? Update and maintain accurate and complete operational lists.

? Follow up with ICAO State Letter Coordinator and users to ensure accurate filing information updated.

? Monitor change requests for RMS operational lists.



Function 6

Performs other related duties, as assigned.


QUALIFICATIONS AND EXPERIENCE
Education

Essential

Secondary education.

Desirable

A diploma of college studies (DEC), or equivalent, in a related field or recognized qualifications in records management and information management.

Professional experience

Essential

? A minimum of five years� experience.



? Experience with digital capture of documents and record classification.

? Experience in following and applying organization policies, guidelines and procedures.

Desirable

? Experience within the United Nations system or in an international organization, in Records Management and Archives.



Languages

Essential

Fluent reading, writing and speaking abilities in English.

Desirable

Knowledge of any language of the Organization (Arabic, Chinese, French, Russian, Spanish).

COMPETENCIES
Professionalism: Sound knowledge of ICAO structure, documentation and records management highly desirable. Familiarity with Microsoft applications: SharePoint, Outlook, Excel, Word. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving



results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others� ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients� point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients� needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients� environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


CONDITIONS OF EMPLOYMENT
It should be noted that this post is to be filled on a fixed-term basis for an initial period of three years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. The Standards of Conduct for the International Civil Service adopted by ICAO, which are applicable to all staff members, are defined in the ICAO Service Code (Staff Regulations).

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).


The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered. Remuneration: Level Net Base Salary per annum
G-5 CAD 36,973
  • Position title: Archives management assistant, CGSP.2
  • Grade: GS-7
  • Position N�: 50068816
  • Reference: ADB/15/177
  • Publication date: 09/12/2015
  • Closing date: 29/12/2015

  • Objectives

    The Corporate Procurement Division (CGSP.2) is entrusted with the strategic, operation and oversight responsibilities for the execution of corporate procurements within the Bank.  Under the auspices of the General Services and Procurement Department (CGSP), CGSP.2 is responsible for the formulation, application of the formulation, application and evaluation of procedures and practices covering purchasing and contracting for goods, works and services for the Bank�s internal operations financed under the Bank�s Administration and Capital Expenditure Budgets.
    This position is to develop and maintain systems and procedures for the filing and management of files and records (both physical and electronic) generated in the Corporate Procurement Division, permit easy and timely retrieval and ensure consistency of master data.

    Duties and responsibilities

    Under the direct supervision of the Division Manager and the IT Procurement Systems Officer, the incumbent is expected to perform the following duties:
    1. Maintain physical and electronic records of procurement activities in compliance with the policy requirement for audit trails.
    2. Record and file various memos, evaluation forms and results.
    3. Assist in the development and the maintenance of knowledge and record systems (e.g. DARMS, share point, etc.) and procedures for the filing and management of procurement documentation in full compliance with the Bank�s Policy on Disclosure of Information.  Ensure that the system is user-friendly and enables easy research and accessibility to documents from everywhere for smooth procurement operations.
    4. Assist with timely access to comprehensive procurement records during audit queries.
    5. Assist in the development and the maintenance of vendor management database.
    6. Assist in the development and the maintenance of SRM e-Procurement application to facilitate �paperless� procurement processes.
    7. Assist with the materials data management (MDM) by providing the quality insurance control for the maintenance of the master data.
    8. Perform periodic reconciliation of the data recorded in the system.
    9. Creation of analytical models using applications or spreadsheets.
    10. Compile and maintain statistical records to meet the reporting requirements of corporate procurement activities.
    11. Participate in projects of the division related to improving the quality of data or improvement and automation of periodic reports.
    12. Assist, as appropriate, to carry out various activities of client management.

    Selection Criteria

    1. A minimum of a Bachelor�s Degree or its equivalent in Documentation, Archiving, IT document management systems or related discipline.
    2. A minimum of five (5) years of progressively relevant and practical experience with some practical knowledge of the environment in the international organizations.
    3. Strong customer service and interpersonal skills, good organizational and planning skills, ability to multitask, attention to detail and ability to work with a diverse workforce.
    4. Sound knowledge of archival principles, practices and ethics of archival profession.
    5. Demonstrate strong technical competencies related to provision of records management programs and services (incl. capturing, organizing, describing, providing access to, storing, protecting, and disposing records) for both physical and electronic archives. 
    6. Solid analytical competencies and excellent use of Bank standard software (Word, Excel, ECM DARMS, SAP).
    7. Strong knowledge in data entry.
    8. Excellent sense of initiative, confidentiality, enthusiasm, team spirit.
    9. Excellent written and verbal communication skills in English and/or French, with a working knowledge of the other language.
    NB: This Position does not attract international Terms and Conditions of Employment. (Incumbents of the Position will be considered as Local Staff and will not have International Status).
    Vacancy Notice No: SE/RO/GS/2015/18

    Title: Executive Associate (Communication & Records)

    Grade: G7

    Contract type: Fixed-term Appointment

    Duration of contract: Two years
    Date: 25 August 2015

    Application Deadline: 15 September 2015
                         

    Duty Station: New Delhi, India

    Organization unit: SE/DAF Director - Administration & Finance (SE/DAF) /
    SE/ASO General Support Services (SE/ASO)
    SE/CMR Communication & Records
    OBJECTIVES OF THE PROGRAMME :
    To provide administrative assistance to Administrative Services Officer (ASO) in the entire range of activities of the Communication and Records unit.
    Description of duties:
    Under the general supervision of the ASO, the incumbent will lead the Communication & Records (C&R) team and perform the following duties:

    1. Supervise, review and evaluate work of staff assigned;
    2. Coordinate communications related activities comprising dispatch and receipt of diplomatic pouches, commercial mail/telegrams, telefaxes/faxes, distribution of mail/materials received and switchboard operations;
    3. Oversee filing related work such as classification, recording, routing, filing of correspondence/documents etc., and orderly maintenance of SEARO officials archives;
    4. Certify for payment all expenditures, on air/surface freight of diplomatic pouches/other material, on mail/telegrams, on telex/faxes, telephones, e-mail etc;
    5. Determine comparative cost-effectiveness of alternative modes of communication options continuously;
    6. Monitor maintenance of various UN/WHO Address Lists, Secretary's Guide Books, internal telephone directly and their timely updating;
    7. Prepare correspondence, reports/evaluations, justifications on C&R related administrative/special tasks of general/confidential nature;
    8. Ensure proper training of staff in alternative operational areas of C&R, for effective backstopping/replacement when require;
    9. Advise senior administrative staff on C&R operations, technology up gradation options, streamlining procedures, staff performance, etc;
    10. Participate in discussion/meetings to evaluate/revise procedures/practices, assesses their impact and recommends follow up actions;
    11. Brief international personnel on Communication and Records operations in SEAR;
    12. Plan budget for procurement of relevant services
    13. Back-charge of the cost of services rendered to technical units and UN agencies
    14. Maintain relevant imprest petty cash account
    15. Initiate or oversee relevant GSM functions such as HR actions for all staff in the unit, procurement functions like APW and LTAs with supplier, creation of purchase orders (POs); uploading of invoices in GSM for final settlement; and monitoring and updating the POs for sufficient funds'
    16. Oversee in-house printing of documents, reports, books, visiting cards, bulk photocopying and all related actions including supplies and equipment.
    17. Focal point for records management and change management including updating of manuals, standard operating procedures, corresponding implementation, spearheading e-filing/archiving initiatives, etc.
    18. Perform any other duties as required
    REQUIRED QUALIFICATIONS
    Education:
    Essential: Completion of Secondary School education

    Desirable: University degree is an asset. Training/experience in business administration or orientation in communications/records operations.

    WHO only considers higher educational qualifications obtained from an accredited institution (please refer to http://www.whed.net/)
    Skills:
    Functional Knowledge and Skills:
    - Thorough knowledge and understanding of a wide range of administrative policies and procedures, WHO rules and regulations;
    - Well-developed management and supervisory skills;
    - Ability to write and speak well, essential communication skills
    - Knowledge of communications/records-related policies/procedures;
    - Knowledge of document management and archiving automated systems.
    - Knowledge of Enterprise Content Management.

    Competencies:
    1. Teamwork
    2. Respecting and promoting individual and cultural differences
    3. Communication
    4. Producing results
    5. Creating an empowering and motivating environment

    Other Skills :
    - IT skills: Proficiency in the use of modern office software packages such as MS Office (Word, Excel, PowerPoint, Outlook etc.) and standard office equipment. Good working knowledge of GSM (or other Oracle-based ERP systems) is desirable.
    - Proficiency in content management, archiving and document management.
    Experience:
    Essential: At least seven years of progressively responsible work experience in administration/programme areas.

    Desirable: Experience in area of communication/records/printing in WHO/UN/international organization; Ability to carry out supervisory responsibilities
    Languages:
    Excellent knowledge of written and spoken English and Hindi.
    Additional Information:
    NOTE:

    In addition to position-specific test, external candidates will be required to qualify mandatory tests in English language and computer skills.

    A written test, using computer, will be held for the short-listed applicants. The performance in written test will decide applicant's eligibility to appear in the interview.

    The written test for shortlisted candidates will tentatively be held during the week starting 21 September - 1 October 2015. Candidates are advised to make themselves available during that week.

    External candidates will be contacted only if under serious consideration;

    This position is subject to local recruitment and will be filled only by a national of India, willing to relocate within commutable distance.

    Other benefits include: 30 days annual leave, child allowance, pension plan and medical insurance.

    Please visit the following websites for detailed information on working with WHO:

    http://www.who.int - To learn more about WHO's operations
    http://icsc.un.org - Click on: Quick Links > Salary Scales > by date
    Annual salary: (Net of tax)
    INR 10, 29, 146 at single rate

    This vacancy notice may be used to fill other similar positions at the same grade level.

    A written test and interviews may be used as a form of screening

    Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: www.who.int/employment. The system provides instructions for online application procedures.
    All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

    WHO is committed to workforce diversity.
    Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.



    POSITION INFORMATION Post Title: Human Resources Assistant
    (Registry & Records)


    Vacancy Notice:

    2015/38/G 105593

    Level:

    G-4

    Posting Period:

    28 August � 11 September 2015

    Duty Station:

    Montr�al

    Date for entry on duty:

    After 11 September 2015




    THE ORGANIZATIONAL SETTING

    The Staff Employment and Administration Section (SEA) is one of three Human Resources (HR) Sections within the Bureau of Administration and Services (ADB) in ICAO. SEA is dedicated to operational aspects of HR management and service, such as contract management, benefits and entitlement administration, separation handling and servicing retirees, administration of social security and pension benefits, staff accreditation matters and oversight of the medical clinic.

    The incumbent reports directly to the Chief, SEA who provides general guidance and with whom s/he consults on complex technical issues.



     MAJOR DUTIES AND RESPONSIBILITIES

    Function 1 (incl. Expected results)


    Ensures maintenance of registry system,
    achieving results such as:

    � Set up and maintenance of the HR registry system in accordance with ICAO rules and procedures.

    � Open of new subject files as required and disposal of old files in accordance with the established retention schedule.

    � Maintain the archives, making sure files are properly stored and accessible; safe keeping of documents.

    � Provide photocopies of material from the confidential registry files, as requested by staff.

    � Assist in the collection of reference and background material from registry files.

    � Preparation of correspondence and reports related to registry activities.

    � Participate in the creation and maintenance of an electronic registry system for Human Resources.


    Function 2 (incl. Expected results)


    Provides effective records management,
    achieving results such as:

    � Receive, register code documents, letters and other correspondence and store in proper files. Review, record and sort incoming and outgoing mail and maintain a register therefor.

    � Establish and maintain file movements within Human Resources and to the Office of the Director, ADB using an established tracking system.

    � Follow-up on actions to be taken by the relevant HR Sections.

    � Verify completeness and accuracy of returned files and determine the need for the creation of new files.

    � Maintain and update the list of registry files on regular basis, including the classification of files.


    Function 3 (incl. Expected results)


    Performs quality control functions, achieving results such as:


    Ensure that paper files are complete, and documents are in chronological order and that all paper and electronic records on file are correctly classified and identified.

    � Ensure that files do not contain non-record material and that copies or cross-references by other appropriate means are made for all relevant files in the case of a multiple-subject record.

    � Ensure that data entries are complete and accurate according to Records Management procedures, such as keywords, dates, type of document, etc. and that duplicate records are removed.


    Function 4 (incl. Expected results)


    Maintains a well-organized and user-friendly Records and Registry Room for effective access and information retrieval,
    achieving results such as:

    � File documents into appropriate folders and ensuring that confidential files are secured.

    � Ensure that the labelling and placement of folders in order in the relevant filing rooms/cabinets and inactive files removed and sent for archiving. Review on a daily basis the SEA in-box for incoming faxes and distribute to appropriate staff for action.

    � Ensure the accurate provision of files, documents or information requested by determining the subject of the inquiry and the correct file title and number through searching the records management and other databases, through the knowledge of ICAO organization and operations or through consultation with clients.

    � Provide timely information to the user(s) in the case of complex inquiries, of not only the file on which the desired record has been placed but also related files which may be necessary to provide complete background to the situation or to enable the user to take the appropriate action.

    � Consult or refer clients to other appropriate resources.


    Function 5 (incl. Expected results)


    Performs a variety of functions related to office support and statistics and surveys,
    achieving results such as:

    � Assist the HR Assistant (Office Support) in managing incoming/outgoing mail.

    � Provide back up support in terms of processing staff accreditation and United Nations Laissez-Passer (UNLPs).

    � Ensure an adequate and timely supply of stationery items are available to the Sections.

    � Maintain a calendar of activities of SEA.


    Function 6


    Performs other related duties, as assigned.

     QUALIFICATIONS AND EXPERIENCE

    Educational background


    Successful completion of secondary education, including relevant training in office automation courses.


    Professional experience and knowledge


    Essential


    At least four years of experience in administrative/clerical work.

    � Knowledge of office automation techniques for text processing and contemporary software including loading files on a web environment.

    � Knowledge of filing and registry procedures.


    Desirable


    At least two years of experience with an international organization or a government.

    � The ability to use relevant software applications.


    Language skills


    Essential


    Fluent in reading, writing and speaking abilities in English and French.


    Desirable


    Knowledge of any of the other languages of the Organization (Arabic, Chinese, Russian, Spanish).


    Competencies


    1.
    Accountability: The willingness and ability to accept responsibility for oneself and one�s responsibilities; taking ownership for actions and outcomes.

    2.
    Creativity: The willingness and ability to develop new ideas, improve existing processes, and thinking "outside of the box".

    3.
    Client Orientation: The willingness and ability to see things from the clients� perspective anticipate client needs and concerns; find appropriate solutions for clients and keep clients informed.

    4.
    Commitment to continuous learning: The willingness and ability to engage in self-development, keep oneself up-to-date with new developments, help others to learn and learn from others.

    5.
    Planning and Organizing: The ability to set clear goals, to prioritize, to anticipate problems or risks and use time efficiently.

     
    CONDITIONS OF EMPLOYMENT

    It should be noted that this post is to be filled on a fixed-term basis for an initial period of three years (first year is probationary for an external candidate).

    ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

    ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. The Standards of Conduct for the International Civil Service adopted by ICAO, which are applicable to all staff members, are defined in the ICAO Service Code (Staff Regulations).

    ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).



    The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered. Remuneration:

    Level

    Net Base Salary per annum

    G-4

    CAD 33,386

    Records Assistant (G3) - (393118-2015-2)

    Primary Location

    : Austria-Vienna-Vienna-IAEA Headquarters

    Job Posting

    : 2015-04-22

    Closing Date

    : 2015-05-22
     
    Duration in Months: 24
    Contract Type: Temporary Assistance - Regular
    Organizational Setting

    The Department of Management (MT) provides a �platform of services� that serves as a foundation for the successful delivery of the IAEA�s scientific and technical programmes. Its mission statement is as follows: �MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose�. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment and ensures that all Board documents are translated and distributed on a timely basis to Member States.
    The Division of General Services provides service functions throughout the IAEA such as travel and transport support, facilities management, archives and records management, and management of the VIC Commissary. It has five sections.
    The Archives and Records Management Section establishes a framework for the creation and management of authentic, reliable and usable records, capable of supporting IAEA business functions and activities for as long as they are required. The Section is divided into three Units: Mail, Records and the Archives Unit.

    Main Purpose

    Under the supervision of the Head, Records Unit, the Records Assistant contributes to various key processes within the Records Unit including: digitising unclassified and classified official records (preparation of documents, scanning and performing quality control), registering (indexing) and distributing official correspondence, conducting file transfers, inventorying records and performing other records management tasks.

    Working Relationships

    The Records Assistant reports to the Head of the Records Unit and communicates extensively with Unit staff regarding codified official correspondence (incoming and outgoing) either in paper or electronic format. In addition he/she communicates with Record Office Coordinators regarding record audits as well as file transfer and disposal.

    Functions / Key Results Expected

    • Digitise records in accordance with established procedures set forth in the IAEA's Administrative Manual and Record Keeping Policy. Digitisation tasks include:
      • Sorting and distributing all incoming paper correspondence to Records Assistants;
      • Preparing and scanning correspondence;
      • Performing quality control measures on digitised correspondence; and
      • Outcharging records that have been digitised.
    • Adhere to the procedures of handling confidential information as set forth in the Information Security Policy and Safeguards Security Manual, when digitising classified records. This entails:
      • Copying records for distribution;
      • Delivering original incoming correspondence against signature to responsible officers;
      • Retrieving outgoing correspondence for dispatch; and
      • Performing quality control measures on outgoing correspondence.
    • Input codified correspondence in the Electronic Records Management System (ERMS) and perform quality assurance checks of the registered correspondence.
    • Assist in the handling of incoming and outgoing fax messages in the most efficient and cost effective way, as well as their appropriate distribution.
    • Assist in ensuring the electronic messaging systems are functioning well and report to MTIT whenever there are problems.
    • Provide information and reference services to the Secretariat and assist IAEA staff in good records management and proper information retrieval practices.
    • Assist in conducting audits of Records Offices and assist Records Office Coordinators in organizing and transferring files in accordance with Archives and Records Management Handbook.
    • Assist in monitoring forms management program and maintain the Forms Inventory Database.
    • Assist the Head of Records Unit in conducting records management awareness training sessions in the IAEA.
    • Assist in liaising with Records Office Coordinators throughout the IAEA on record keeping matters including records transfer and/or disposal.

    Knowledge, Skills and Abilities
    • Knowledge of records management policies and practices in international organizations an asset.
    • Focus on quality: Ability to work with a high degree of accuracy and attention to detail in a busy office environment.
    • Sense of confidentiality: Ability to respect confidentiality when dealing with sensitive matters.
    • Organizing skills: Ability to prioritise work assignments, organize own schedule, perform routine work independently, meet deadlines and adapt to constantly changing demands and multitasking.
    • Interpersonal skills: Ability to communicate effectively and in a tactful manner with staff at various levels and to work in a multicultural environment with sensitivity and respect for diversity. Ability to maintain a range of contacts and deal appropriately with counterparts.
    • Computer skills: Working knowledge of Microsoft Office 2010 (Outlook, Word, Excel, PowerPoint), which is the IAEA standard.
    • Experience with digitisation, databases and/or Electronic Document and Records Management software (Livelink) is desirable.


    Required Core and Functional Competencies
    • Communication
    • Programme and Individual Performance
    • Teamwork/Relationships
    • Client Orientation
    • Document, Correspondence and Report Management
    • Planning, Organizing and Multi-tasking
    Skills and Expertise
    • Records and Documents Administration
    Language
    • Excellent knowledge of both spoken and written English essential. Knowledge of any other official IAEA language (i.e. Arabic, Chinese, French, Spanish or Russian) is an asset.

    Functional Assets
    • Process Improvement and Efficiency
    • Knowledge Management and Development

    Qualifications and Experience
    • Completed secondary education.
    • A minimum of two years of clerical experience, one year of which should be related to records management activities, records registration and/or document indexing.
    • Exposure in an international setting is desirable.
    • English language test (level 2) and typing test (level 2) at IAEA standard.
    Type of Appointment

    Either a Fixed-term appointment (if the candidate already holds a Fixed-term appointment) or Temporary-assistance appointment (in all other cases) may be offered, both subject to probationary period of one year.

    Remuneration

    The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 31899 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance

    Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.
    -------------------------------------------------------------------------------------------------------------------------------------------------------------
    Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.