Information Management Specialist - Temporary Appointment - New York - P4
Job Number: 498772 | Vacancy Link
Location: Information Tech Solutions & Services
Work Type : Temporary Appointment
Background:
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does � in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children's rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life � in its social, political, economic, civic and cultural dimensions � her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society's most disadvantaged citizens � addressing inequity � not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
Job organizational context (Please outline the type of office this position is in, in addition to its supervisor) : This post will be in ITSS � ECM section, reporting to �Senior Project Manager, ECM (with dotted line responsibility to the Chief, KMS).
The Project's goal is to take a systemic approach that introduces and institutionalizes Electronic Content Management (including systems, policies, procedures, standards, guidance, and governance), providing improved search functionality, document and records management, archives management, content management, content reuse and repurposing, and collaboration across UNICEF. As additional benefits it seeks to reduce risks, improve usability of tools, provide significant savings, enable new organizational capabilities and comply with several audit recommendations. These goals will be implemented in keeping with the organizational strategy and information management requirements of stakeholders in various business areas.
Purpose for the job
Under the general guidance of the Senior Project Manager � ECM (with a dotted line responsibility to the Chief, ITSS-KMS), the Information Management Specialist is responsible for developing and implementing information management and governance policies, metadata and classification schemas, information architecture structures (focusing especially on user experience as well as other information management requirements), and other duties including revising and implementing information management policies and procedures focused on the management of electronic documents and records. The incumbent will be primary resource to create guidance and provide expert advice on best practices, techniques and promote adoption and mainstreaming of Enterprise Records and Content Management platforms. The incumbent will be responsible for working with others on the ECM team to establish and implement technical standards for both electronic and physical records. The incumbent will also be responsible for supporting and directing the technical architecture of the centralized solutions for Enterprise Records Management solutions including physical records management with rest of UNICEF's ecosystem (ERP and non ERP transactional systems and collaborative platforms) in conjunction with the ECM team. The incumbent will also support the socialization of UNICEF's ECM systems and procedures by communicating and linking them appropriately with business objectives across the organization, and engaging in appropriate organizational dialogue in in-person and online contexts.
Key functions, accountabilities and related duties/tasks (Please outline the key accountabilities for this position and underneath each accountability, the duties that describe how they are delivered. Please limit to four to seven accountabilities)
Summary of key functions/accountabilities:
The incumbent will work closely within the ITSS Division and with Information\Knowledge Management focal points in other divisions and offices to
1. Support development of strategy, policies, procedures and guidance.
Participate in requirements gathering, planning, evaluation and development of strategies for methods to use, share, manage and preserve/dispose of electronic documents. Take into account all relevant aspects of organizational strategy, including technology strategies, programme strategies, operational strategies, relevant input from other parts of the organization concerning risk management and business continuity, etc. Draft or support drafting of policies and procedures for ECM. Author supporting guidance, communications materials and documentation. Share appropriately, and lead or participate in organizational knowledge sharing and adoption strategy to promote their adoption. Assess and implement various software and automation enhancements to improve Document Management and Records Management within the organization's ECM systems. Support the development of Document and Records Management good practices based on lessons learned, in alignment with organizational strategies.
2. Develop, manage and maintain an enterprise information architecture for supporting document and records management in an electronic environment.
Develop and iterate enterprise information architecture, ensuring correspondence with user/business requirements. Support inclusion of the information architecture in the organization's ECM systems, as appropriate, through configuration and through work with developers. Maintain and update as required. Information architecture development should take into account requirements originating in all aspects of the organization's ECM work, as organized and supported within this team.
3. Develop and support the implementation of document and records management policies, procedures and guidance for both electronic and physical records.
Identify and document existing document/records processes, and take into account identified applicable regulatory document retention requirements. Collaborate with a variety of stakeholders to document, propose and implement business process improvements. Understand and take account of business-focused needs for content discovery, to support key organizational business processes. Set up, configure and implement hierarchical storage management within the organization's ECM systems, including both independently and by a developers. Propose required migration/ disposal strategies for any repositories/archives to be brought into this system. Support operationalization of electronic and physical record filing and disposition. Where required, coordinate and automate bulk scanning and capture to turn hard copy documents and physical records into properly stored electronic copies. Develop approaches to facilitate conversion of paper records to electronic records. Participate in the migration of any legacy records management applications to current UNICEF ECM systems. This work will require frequent management of software/system developers and technical experts.
4. Implement enterprise metadata and taxonomy standards for internal users.
Support the implementation of metadata and taxonomy standards, based on industry good practices, usability requirements, and any relevant work done previously/elsewhere within the organization. Take care to ensure correspondence between standards and user/business requirements. Apply these standards appropriately through ECM and related systems, through configuration, inclusion in standard templates, default application or auto-classification as feasible and appropriate. Maintain and update standards as required to accommodate emerging trends and changes in the organization's technology and business landscape.
Impact of Results (Please briefly outline how the efficiency and efficacy of the incumbent impacts its office/division and how this in turn improves UNICEF's capacity in achieving its goals)
The incumbent's efficiency and efficacy is an essential enabler for the use of ECM across the whole of UNICEF. By utilizing good practices, applying technical expertise, innovating and effectively promoting and guiding the update of effective information management, the incumbent's work will help the organization:
� Save costs, by avoiding duplication of content; reducing time required to generate, organize and store documents and records; and re-utilizing existing documented knowledge and enabling its transparent discovery, as appropriate, across the organization.
� Reduce risks, by helping ensure that essential documents and records are available to the organization, are not lost, are retained for the proper period and are then appropriately archived or disposed.
� Strengthen impact, by making it possible for staff to act on the basis of the 'single version of the truth', i.e. up-to-date policies and procedures, and the most recent documented research and knowledge shared internally.
� Provide the indispensable foundation for efforts at wider exchange of tacit knowledge (staff experience); without a strong basis of managed documentation, knowledge exchange efforts cannot succeed.
Competencies and level of proficiency required (please base on UNICEF Competency Profiles)
Core Values
? Commitment
? Diversity and inclusion
? Integrity
Core competencies
? Communication (III)
? Drive For Results (III)
? Working with people (III)
Functional Competencies:
? Applying Technical Expertise (III)
? Leading And Supervising (III)
? Planning And Organizing (III)
VI. Recruitment Qualifications
Education:
� An advanced university degree (Master's) in Archival Studies, Records and Information Management, Library Sciences, or related field(s) is required.
Experience:
� A minimum of eight (8) years of relevant experience in implementing Enterprise Content Management (including EDRM, web/intranet content management, KM and/or DAM) or related systems is required
� Strong experience developing and implementing policies, procedures, documentation and communication materials are required.
� Prior work experience in design, setup, and implementation of knowledge/information management systems is required.
� Prior work experience with taxonomy creation, management and application to information management systems is required.
� Previous hands on experience in electronic and physical records management along with usability/user-centered design is highly desirable.
� Working knowledge of windows OS, IIS web server, SharePoint is desirable.
� Good understanding of MS framework and tools is desirable.
Language Requirements:
Fluency in English (written and verbal) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.
Opening Date 29 Aug 2016 Eastern Standard Time
Closing Date 13 Sep 2016 Eastern Standard Time
| Posting Title: | Information Management Officer (Data Manager) |
| Job Code Title: | INFORMATION MANAGEMENT OFFICER |
| Department/Office: | OFFICE FOR THE COORDINATION OF HUMANITARIAN AFFAIRS |
| Duty Station: | NEW YORK |
| Posting Period: | 22 January 2016 - 21 March 2016 |
| Job Opening Number: | 52481 |
| Staffing Exercise | N/A |
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Special Notice
This post is funded for a finite period of one year and may be subject to extension. Extension of the appointment is subject to extension of the mandate and/or availability of the funds.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Org. Setting and Reporting
This position is located in the Data Services Section of the Information Services Branch (ISB) in the Office for Coordination of Humanitarian Affairs (OCHA). The Information Management Officer, Data Manager, ports to the Statistician for the Humanitarian Data Exchange.
OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort.
OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort.
Responsibilities
Within delegated authority, the Information Management Officer, Data Manager, will be responsible for the following duties:
�Provides advisory services on data management practices including: needs and business process analysis; organization and maintenance of UN information assets; and policies and procedures, with an emphasis on technological applications.
�Researches, analyses and evaluates new applications of information technology and makes recommendations for their deployment.
�Participates in data management improvement projects, contributing to feasibility studies, systems analysis, design, development and implementation and in the evaluation and testing of new systems; provides user support.
�Develops detailed system and other functional specifications and user documentation for new systems.
�Develops training materials and user manuals; trains staff in use of data management systems.
�Acts as the lead data manager for the Humanitarian Data Exchange platform , including managing and distributing standard reference data, (including taxonomies, code lists, and geodata), negotiating with information providers to establish and maintain data feeds (manual or automated); approving the release of sensitive data; monitoring the flow of data through the systems; ensuring data freshness (e.g. reacting when expected data does not arrive); coordinating the response to exceptional conditions, such as errors in incoming datasets; and oversees top-level configuration management of outward-facing system components (defining users, organisations, categories, etc.).
�Conducts outreach to internal and external data entities to develop partnerships and data sharing relationships. Research innovative methods and techniques for analysing and visualizing data in support of reporting.
�Performs and supervises reference functions by advising internal and external users about data holdings and accessibility; maintaining communications with other information management networks and specialists.
�Evaluates adequacy of existing data tools. Implements new technologies in information management to ensure that tools developed for efficient access to information are accessible to staff throughout the Organization.
�Participates in developing client outreach strategies and in their implementation. Conducts programmes of outreach and user education to improve client use of desktop information resources; uses judgement of relevant institutional needs to develop presentations appropriate to client audience; develops publicity materials to facilitate outreach.
�Assists in programme administration, including provision of assistance to or supervision of contractual employees and General Service staff, formulation of consultant and institutional contracts and subsequent implementation, development of the programme budget, etc.
�Performs other related duties, as required.
�Provides advisory services on data management practices including: needs and business process analysis; organization and maintenance of UN information assets; and policies and procedures, with an emphasis on technological applications.
�Researches, analyses and evaluates new applications of information technology and makes recommendations for their deployment.
�Participates in data management improvement projects, contributing to feasibility studies, systems analysis, design, development and implementation and in the evaluation and testing of new systems; provides user support.
�Develops detailed system and other functional specifications and user documentation for new systems.
�Develops training materials and user manuals; trains staff in use of data management systems.
�Acts as the lead data manager for the Humanitarian Data Exchange platform , including managing and distributing standard reference data, (including taxonomies, code lists, and geodata), negotiating with information providers to establish and maintain data feeds (manual or automated); approving the release of sensitive data; monitoring the flow of data through the systems; ensuring data freshness (e.g. reacting when expected data does not arrive); coordinating the response to exceptional conditions, such as errors in incoming datasets; and oversees top-level configuration management of outward-facing system components (defining users, organisations, categories, etc.).
�Conducts outreach to internal and external data entities to develop partnerships and data sharing relationships. Research innovative methods and techniques for analysing and visualizing data in support of reporting.
�Performs and supervises reference functions by advising internal and external users about data holdings and accessibility; maintaining communications with other information management networks and specialists.
�Evaluates adequacy of existing data tools. Implements new technologies in information management to ensure that tools developed for efficient access to information are accessible to staff throughout the Organization.
�Participates in developing client outreach strategies and in their implementation. Conducts programmes of outreach and user education to improve client use of desktop information resources; uses judgement of relevant institutional needs to develop presentations appropriate to client audience; develops publicity materials to facilitate outreach.
�Assists in programme administration, including provision of assistance to or supervision of contractual employees and General Service staff, formulation of consultant and institutional contracts and subsequent implementation, development of the programme budget, etc.
�Performs other related duties, as required.
Competencies
Professionalism:Knowledge of data management/information management and demonstrated ability in managing data across organizations. Knowledge of integrating disparate information systems; ability to analyze and articulate the information management requirements of complex situations; demonstrated problem-solving skills and ability to use sound judgment to ensure the effective and timely completion of complex tasks. Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships. Knowledge of relevant business activities/issues. . Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Education
Advanced university degree (Master�s degree or equivalent degree) in archival, information science, information systems, social science or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of five years of progressively responsible experience in modern archives management, record keeping, library, information management or related area is required. Experience in data management, or related area, across large organizations is required. Experience with common data-exchange formats including CSV, XML, and JSON is required. Experience in negotiating and coordinating with multiple stakeholders in a complex data environment is required. Experience in technical communication is required. Experience with either of the following ; the Java and Python programming languages, relational databases or the CKAN open-data portal is desirable. Relevant data management experience in a humanitarian context is desirable.
Languages
English and French are the working languages of the UN Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is an advantage.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.
United Nations Considerations
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on �Manuals� hyper-link on the upper right side of inspira account-holder homepage.
Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on �Manuals� hyper-link on the upper right side of inspira account-holder homepage.
Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS� BANK ACCOUNTS.
Vacancy code VA/2016/B5004/9542
UNOPS supports the successful implementation of its partners� peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.
Working in some of the world�s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners� expectations.
With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.
A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.
Background and Mandate - OICT
The Office of Information and Communications Technology (OICT) of the Department of Management (DM) provides enterprise-wide oversight of ICT programmes, budgets and decision-making to ensure alignment with the Secretariat�s overall ICT strategy, in support of the Organization�s mission. Services required for this agreement revolve around the activities concerning OICT�s responsibility for the management of the global ICT environment which includes the development of Secretariat-wide infrastructure architecture and overseeing the central data centres that house enterprise systems and safeguard all Secretariat-wide data.
Organizational Setting and Reporting Lines
This position is located in the Enterprise Applications Centre in the New York Office of Information and Communications Technology (OICT) in the Department of Management (DM). Under the overall supervision of UNOPS Senior Programme Manager, the incumbent will report to the ECM Project Manager.
Within delegated authority, the incumbent will be responsible for the following duties:
Works with a minimal amount of supervision; works collaboratively with the ECM team and provides excellent service to our clients. Formulates and delivers business requirements documents, conduct trainings, creates training materials and change management documentation (if needed).
Perform other related duties as required.
Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; High degree of flexibility and adaptability required to multitask among a variety of projects simultaneously.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others� ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Technological Awareness: Keeps abreast of available technology. Understands applicability and limitations of technology. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.
Client Orientation: Considers all those to whom services are provided to be �clients� and seeks to see things from clients� point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients� needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients� environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
Education:
Fluency in written and spoken English is required. Fluency in one or more official UN languages is desirable.
Contract type: International ICA
Contract level: IICA-2
Contract duration: One Year
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Recruitment/internship in UNOPS is contingent on the results of such checks.
Position title Information Architect/Business Specialist
Level ICS-10
Department/office ECR, Development Group Cluster
Duty station New York, United States of America
Contract type International ICA
Contract level IICA-2
Duration One Year
Application period 12-Feb-2016 to 19-Feb-2016
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Background Information - UNOPS
UNOPS supports the successful implementation of its partners� peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.
Working in some of the world�s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners� expectations.
With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.
A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.
Background Information - Job-specific
Background and Mandate - OICT
The Office of Information and Communications Technology (OICT) of the Department of Management (DM) provides enterprise-wide oversight of ICT programmes, budgets and decision-making to ensure alignment with the Secretariat�s overall ICT strategy, in support of the Organization�s mission. Services required for this agreement revolve around the activities concerning OICT�s responsibility for the management of the global ICT environment which includes the development of Secretariat-wide infrastructure architecture and overseeing the central data centres that house enterprise systems and safeguard all Secretariat-wide data.
Organizational Setting and Reporting Lines
This position is located in the Enterprise Applications Centre in the New York Office of Information and Communications Technology (OICT) in the Department of Management (DM). Under the overall supervision of UNOPS Senior Programme Manager, the incumbent will report to the ECM Project Manager.
Functional Responsibilities
Within delegated authority, the incumbent will be responsible for the following duties:
- Works collaboratively with project teams as the taxonomy and information architecture expert to provide guidance and direction to business analysts and development teams in the execution of all information management deliverables.
- Performs other duties related to information architecture, information management, training, writing documentation, and the facilitation of workshops.
- Facilitates change management procedures and training.
- Provides expertise related to information and communications technology projects in the area of knowledge management.
Works with a minimal amount of supervision; works collaboratively with the ECM team and provides excellent service to our clients. Formulates and delivers business requirements documents, conduct trainings, creates training materials and change management documentation (if needed).
Perform other related duties as required.
Competencies
Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; High degree of flexibility and adaptability required to multitask among a variety of projects simultaneously.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others� ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Technological Awareness: Keeps abreast of available technology. Understands applicability and limitations of technology. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.
Client Orientation: Considers all those to whom services are provided to be �clients� and seeks to see things from clients� point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients� needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients� environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
Education/Experience/Language requirements
Education:
- Master's degree or equivalent in Management of Information Systems, Computer Science, Library Science, Education or related field; a Bachelor�s degree or equivalent in combination with two additional years of qualifying experience may be accepted in lieu of a Master�s degree or equivalent.
- A minimum of 5 years of experience working with enterprise document management systems is required.
- At least 3 years of experience developing information management and file classification schemes is required.
- At least 2 years of experience developing training materials and conducting training is required.
- Experience in records management is desired.
- Experience and knowledge of change management principles and methodologies is highly desirable.
- Experience and ability to perform troubleshooting and problem resolution by interacting with technical staff, users, and vendors.
- High quality and demonstrable communication skills (listening, speaking, and writing) are required.
- Experience with information architecture is highly desirable.
- Experience conducting business analysis, and with business process reengineering is highly desirable
Fluency in written and spoken English is required. Fluency in one or more official UN languages is desirable.
Contract type, level and duration
Contract type: International ICA
Contract level: IICA-2
Contract duration: One Year
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Considerations
- Please note that the closing date is midnight Copenhagen time (CET)
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
Recruitment/internship in UNOPS is contingent on the results of such checks.
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.
For 60 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
Vacancy No: E-VN-2015-002164 Duty Station: New York Country: United States of America Region: NY HQ | Job Level: P-5 Position#: 00094614 Application Close: 07-Sep-15 Contract Type: Long-term Staff (FT) |
Purpose of the Position
Under the guidance of the Comptroller, the incumbent of this post will develop and implement an Enterprise Content Management (ECM) system for UNICEF. To achieve this, the incumbent will work through an inter-office ECM Project Board with members from various HQ divisions (DRP, ITSS, DOC, DFAM. PD, PFP, DHR, OIAI, EMOPS, Ethics Office) and regional offices. The project will build on existing UNICEF software investments in SharePoint and related technologies.
Key Expected Results
1. Determine detailed business requirements for all major components of the ECM projects: document management, record and archive management, intranet content management, search functionality, and others that may be determined to be necessary. Manage, monitor and report on the project plan to all concerned stakeholders. Maintain linkages with other closely related activities, such as Knowledge Exchange, HR Records Management etc.
2. Create and/or oversee creation of all necessary policies, taxonomies and governance mechanisms in relation to ECM and in coordination and consultation with the UNICEF regulatory framework Coordinator.
3. Oversee implementation of ECM software platforms and business process changes.
4. Develop and oversee change management, training and communication activities related to new ECM business processes and work cultures.
5. Develop plan for maintenance and updating of ECM instruments, software platforms, business processes and support.
2. Create and/or oversee creation of all necessary policies, taxonomies and governance mechanisms in relation to ECM and in coordination and consultation with the UNICEF regulatory framework Coordinator.
3. Oversee implementation of ECM software platforms and business process changes.
4. Develop and oversee change management, training and communication activities related to new ECM business processes and work cultures.
5. Develop plan for maintenance and updating of ECM instruments, software platforms, business processes and support.
Qualifications of Successful Candidate
- An advanced university degree (Master's) in Records and Information Management, Library Sciences, Business or Public Administration, or directly-related technical field(s) is required.
- A minimum of ten (10) years of relevant experience in Enterprise Content Management and related change management activities is required.
- A valid professional certification(s) in Enterprise Content Management, Electronic Records Management, Customer Relationship Management and/or Taxonomy, is considered desirable.
- Previous hand on experience in project management is required.
- A valid professional certification(s) in Project Management (i.e. PMP) is considered an asset.
- Previous hands on experience in a supervisory/managerial capacity is required.
- Prior work experience in knowledge/information management is required.
- Previous hands on experience in user-centred design is highly desirable.
- Fluency in English (written and verbal) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.
- A minimum of ten (10) years of relevant experience in Enterprise Content Management and related change management activities is required.
- A valid professional certification(s) in Enterprise Content Management, Electronic Records Management, Customer Relationship Management and/or Taxonomy, is considered desirable.
- Previous hand on experience in project management is required.
- A valid professional certification(s) in Project Management (i.e. PMP) is considered an asset.
- Previous hands on experience in a supervisory/managerial capacity is required.
- Prior work experience in knowledge/information management is required.
- Previous hands on experience in user-centred design is highly desirable.
- Fluency in English (written and verbal) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.
Competencies of Successful Candidate
- Has highest-level communication skills, including engaging and informative formal public speaking.
- Consistently achieves high-level results, managing and delivering projects on-time and on-budget.
- Creates and encourages a climate of team-working and collaboration in a multi-cultural environment.
- Sets, develops and revises organizational strategy and develops clear visions of the organization's future potential.
- Contributes innovative approaches, insights and ways of designing projects; drives effective change initiatives.
- Quickly builds rapport with individuals and groups. Actively nurtures good relationships with people across all organizational levels and boundaries, and with government leaders and stakeholders.
- Sets clearly defined objectives and plans activities for self, own team or department.
- Consistently achieves high-level results, managing and delivering projects on-time and on-budget.
- Creates and encourages a climate of team-working and collaboration in a multi-cultural environment.
- Sets, develops and revises organizational strategy and develops clear visions of the organization's future potential.
- Contributes innovative approaches, insights and ways of designing projects; drives effective change initiatives.
- Quickly builds rapport with individuals and groups. Actively nurtures good relationships with people across all organizational levels and boundaries, and with government leaders and stakeholders.
- Sets clearly defined objectives and plans activities for self, own team or department.
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.
INTERNSHIP
Internship to assist in content management for the UNCCD Scientific Knowledge Brokering Platform
Type of position
: Internship
Number of positions offered
: 1
Duty station
: UNCCD offices in Bonn, Germany
Languages:
English required. Other UN languages are an asset.
Duration: 4 months
Starting date:
June 1st 2015
Application deadline:
May 20th 2015
TERMS OR REFERENCE
1. Background and justification:
The UNCCD Scientific Knowledge Brokering Portal (SKBP) has been developed as a pilot in 2014 to act as a "bridge to bridges". It is designed to improve access to scientific and technical information on desertification/land degradation and drought (DLDD). The SKBP will address many knowledge gaps on global sustainable land management practices, by providing awareness, guidance and access to relevant knowledge sources. The SKBP pilot consists of two modules: An interactive map of knowledgebases, and a search portal for content offered by partner organizations.
Development of the SKBP is led by the secretariat�s Knowledge Management, Science and Technology unit (KMST), in cooperation with partner institutions. The KMST unit offers an internship within the team responsible for content management and development of the SKBP.
2. Description of duties for the Intern:
The intern will perform the following tasks under the direct supervision of the Programme Officer:
? Assist in the collecting, structuring and uploading of information to the SKBP portal;
? Assist in developing, maintaining and applying taxonomies and classification systems to existing knowledge bases;
? Perform desk research and online research;
? Any other duties as decided by the supervising officer that relate to the internship.
3. Internship Objective and Learning Elements:
Internship objective and teaching/learning elements include inter alia:
Experience and knowledge of the work of the United Nations Convention to Combat Desertification;
? Enriching experience in working on knowledge management and knowledge sharing platforms;
? Understanding the importance of information technology and architecture to determine the structure, design and flows of information.
4. Expected Qualifications/Skills
Must be in pursuit of a Master�s degree in either archival, information systems, information management or related fields;
? Basic knowledge and understanding of sustainable land management practices, and issues relating to desertification, land degradation and drought;
? Basic knowledge of information management and record keeping, including the use of taxonomies and classification systems;
? Understanding of modern library and knowledge management practices;
? Ability to work collaboratively with knowledge providers and with service providers in information technology;
? Ability to work in an organized and structured way;
? Fluency in written and spoken English.
5. Submission of applications
Internship application forms can be found at:
http://www.unccd.int/en/about-the-convention/The-Secretariat/Internships-and-fellowships
Your completed application form and Curriculum Vitae should be submitted by e-mail to staffing@unccd.int, specifying in the subject line: Internship SKBP.
The deadline for applications is 20 May 2015. Only applications submitted by the deadline and meeting the requirements will be considered. No telephone calls will be returned. Please address your application as indicated above and please do not address or copy your application to an individual at the Secretariat.
Interns are not financially remunerated by the UNCCD. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of the intern or his/her sponsoring institution.
