Posting Title:Information Management Officer
Job Code Title:INFORMATION MANAGEMENT OFFICER
Department/Office:OFFICE OF CENTRAL SUPPORT SERVICES
Duty Station:NEW YORK
Posting Period:26 February 2016 - 25 April 2016
Job Opening Number:54814
Staffing ExerciseN/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Special Notice
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Org. Setting and Reporting
This position is located in the Department of Management/Office of Central Support Services/FCSD/CAS/Archives and Records Management Section (ARMS). The Information Management Officer reports to the Chief of Unit.
Responsibilities
Within delegated authority, the Information Management Officer will be responsible for the following duties:

�Provides advisory services on record-keeping practices including: needs and business process analysis; organization and maintenance of UN information assets; preservation and disposition of records in digital and analogue formats; and information management policies and procedures, with an emphasis on their applicability to technological applications.
�Researches, analyses and evaluates new applications of information technology to archives and records management and makes recommendations for their deployment.
�Participates in record-keeping improvement projects, contributing to feasibility studies, systems analysis, design, development and implementation and in the evaluation and testing of record-keeping application improvements and new systems; provides user support.
�Contributes to digital continuity policies, strategies and procedures to ensure that the UN�s electronic records of enduring value are captured, preserved and made accessible, in coordination with stakeholders, and in compliance with best practice. 
�Develops training materials and user manuals; trains staff in use of the recordkeeping system assigned. 
�Manages records accession and disposition functions by applying the life-cycle concept to information assets, including appraisal by liaising with records-originating offices regarding the transfer and/or disposal of their records; ensures that retention schedules, registration and physical aspects of records transfers meet established standards; oversees space management and commercial storage contracts; supervises General Service staff in implementing related tasks; and performs records appraisal.
�Understands, keeps current with and applies preservation techniques and strategies for records in all media. Ensures that the Section�s storage facilities meet environmental standards.
�Manages archival processing activities by overseeing adherence to preservation, international bibliographic, description and database standards; produces descriptive inventories; prepares mark-up of descriptive inventories for electronic dissemination; and makes recommendations regarding the planning and prioritisation of preservation and description programme requirements.
�Performs and supervises reference functions by advising internal and external users about records holdings and accessibility; maintaining communications with other information management networks and records and archives specialists; supervising retrieval and 
reproduction activities of General Service staff.
�Evaluates adequacy of existing records management and reference tools. Implements new technologies in information management to ensure that tools developed for efficient access to information are accessible to staff throughout the Organization.
�Maintains access and declassification standards by liaising with records-originating offices/offices of interest regarding access to security-classified materials and implements access and declassification determinations. 
�Participates in developing client outreach strategies and in their implementation. Conducts programmes of outreach and user education to improve client use of desktop information resources; uses judgement of relevant institutional needs to develop presentations appropriate to client audience; develops publicity materials to facilitate outreach.
�Assists in programme administration, including provision of assistance to or supervision of contractual employees and General Service staff, formulation of consultant and institutional contracts and subsequent implementation, development of the programme budget, etc. 
�Performs other related duties, as required.
Competencies
�Professionalism: Knowledge of information management, archives and records management, including digital record-keeping and preservation. Knowledge of electronic data maintenance, including appraisal, conservation and migration management; records preservation and description. Ability to conduct research and provide recommendations on information management trends. Ability to manage complex records and information management multi-stakeholder projects. Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations. Ability to work collaboratively in team with colleagues and with Secretariat stakeholders to achieve programme goals. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

�Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

�Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Education
Advanced university degree (Master�s degree or equivalent) in archival, information science, information systems, social science or related field. A first-level university degree in combination with two years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of five years of progressively responsible experience in modern archives management, record keeping, library, information management or related area is required; experience in developing business cases for electronic records and archives management is desirable; experience in managing digital records and archives in an OAIS-compliant (Open Archival Information System) environment is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For this position fluency in English (both oral and written) is required. Knowledge of French is desirable.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
United Nations Considerations
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law. 

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on �Manuals� hyper-link on the upper right side of inspira account-holder homepage.

Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS� BANK ACCOUNTS.
Job TitleSenior Documentation and Information Assistant
Organization NameOSCE Secretariat
LocationPrague
GradeG7
Closing Date of application19-04-2016
No. of Posts1
Background



Please note that this position will be filled on a part-time basis (50%) and the contract will be issued for a period of one year.

The Office of the Secretary General (OSG) plays a key role in supporting the Secretary General in the effective implementation of his/her mandate and specific tasks given to him/her by the OSCE participating States. This includes primarily assisting the Secretary General in his activities, serving as a focal point for liaison and support to the Chairperson-in-Office, and co-ordinating tasks across the Secretariat. It groups horizontal services such as Executive Management, Communication and Media Relations, Legal Services, External Co-operation, Security Management, Gender Affairs, Conference and Language Services, Central Records Management, and oversees the OSCE Documentation Centre in Prague. The OSG ensures effective co-ordination of policy advice provided to the Secretary General and the Chairmanship, and management decisions taken by the Secretary General. The OSG is led by a Director who also functions as the Head of Executive Management.
The OSCE Documentation Centre in Prague is the central repository of CSCE/OSCE legacy documents. The Office preserves and makes the documents available to OSCE participating States, academic researchers and the public. The documents are maintained in the Office library and archives, on the OSCE public website, and on the OSCE internal document management system. The Office also coordinates an annual series of meetings known as the OSCE Economic and Environmental Forum that provides opportunities for international dialogue on economic and environmental issues linked to security. The Head of Office is seconded and there are seven staff members working in a cooperative team.
Required competencies
Core values
  • Commitment: Actively contributes to achieving organizational goals
  • Diversity: Respects others and values their diverse perspectives and contributions
  • Integrity: Acts in a manner consistent with the Organization�s core values and organizational principles
  • Accountability: Takes responsibility for own action and delegated work


Core competencies
  • Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
  • Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
  • Planning: Works towards the achievement of goals in a structured and measured manner
  • Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
  • Initiative-taking: Proposes and initiates new ideas, activities and projects
  • Flexibility: Responds positively and effectively to changing circumstances


Managerial competencies (for positions with managerial responsibilities)
  • Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
  • Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
  • Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
Tasks and Responsibilities
Under supervision of the Head of Office and Officer-in-Charge of Meetings and in close co-operation with Central Records and Documents Management Unit and Communication and Media Relations Section in the OSCE Secretariat, the Senior Documentation and Information Assistant performs the following duties:

  • Managing the functionality and quality of archival services including developing and implementing the overall structure and classification of the historical fonds deposited in the archives;
  • Acting as focal point for the OSCE Central Records and Document Management Unit for the implementation of record management and archival principles, (especially regarding records with long term /or permanent retention value in paper form); streamlining records management best practices;
  • Ensuring the consistent application of guidance regarding transfers to the archives and any other acquisitions from institutions and field operations; co-ordinating efforts with other offices of the Secretariat to complete digital series records;
  • Ensuring that records transferred from closed down activities or relevant archive materials are uploaded to the DocIn system, minding metadata, access rights and permissions; supervising the uploading of historical documents according to agreed schedules; creating finding tools, updates thematic compilations and builds up the DocIn records management system file structures;
  • Providing controlled access to archive and library materials by co-ordinating the researcher-in-residence programme, including providing information about available resources, providing preliminary data estimates, holding the booking schedule, drafting terms of reference for researchers and ensuring the Terms of Reference (ToR) are signed;
  • Conducting regular outreach efforts and delivering general presentations; responding to specialized reference needs and answering specific reference or documentation needs of OSCE staff and the public;
  • Supporting documentation functions during yearly Economic and Environmental Forums;
  • Planning and monitoring office documentation and information activities and projects by participating in the preparations for the Unified Budget (UB) and Extra-budgetary (ExB) proposals, outlines and performance report;
  • Monitoring the progress, outcomes, financial requirements and costs saving strategies for activities projected in the UB work programmes;
  • Proposing concepts and reviewing the feasibility of sustainable activities adding value to the paper and digital archives; drafting regular activity reports and holding working, planning and assessment meetings;
  • Organizing and supervising the regular dissemination of public information materials including acting as point of contact for communication affairs (e.g. public web content management) and for the dissemination of OSCE periodical(s);
  • Co-ordinating the selection and description of documents featured in a list offered to subscribers; monitoring and performing quality checks in the production of CDs and web postings for subscribers; ensuring timely completion (mailing database; depositary libraries; subscriber, derived evaluations and plans for cost reductions);
  • Performing other related duties as assigned, such as selecting, training and supervising several interns each year.
Necessary Qualifications
  • Completed secondary education; supplementary certification in records management, archival science, library science, or a related field is an asset;
  • A minimum of eight years of directly related experience, including several years of supervisory experience; experience working with international or inter-governmental organization is an asset;
  • Professional fluency in English, including excellent written and oral communication skills; knowledge of the Czech language or of any OSCE working languages is an asset;
  • Knowledge of records management and/or archive and document control practices;
  • Public speaking skills is an asset;
  • Computer literate with practical experience using Microsoft applications;
  • Ability to organize and manage a large number or activities and services;
  • Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
  • Ability and willingness to work as a member of team, with people of different cultural, and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity.
Remuneration Package
Monthly remuneration, subject to social security deduction, is CZK 25,121 (12 times a year). OSCE salaries are exempt from taxation in the Czech Republic. Social benefits will include possibility of participation in the Cigna medical insurance scheme and the OSCE Provident Fund.
Appointments are normally made at step 1 of the applicable OSCE salary scale.
How To Apply
If you wish to apply for this position, please use the OSCE's online application link found under http://www.osce.org/employment.
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.
Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please seehttp://www.osce.org/states.
The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization.
Please note that for this position the OSCE does not reimburse expenses such as travel in connection with interviews, tests, visas and relocation.
Assistant Information Officer (P-1)


 
5061/Office of The Prosecutor 
Deadline for Applications:06/04/2016
Organizational Unit:Knowledge Base Unit, Services Section, Office of the Prosecutor
Duty Station:The Hague - NL
Type of Appointment:Established Post
Post Number:2214
Minimum Net Annual Salary (Single Rate):�45,570.00
Contract Duration:For initial appointments, the Court offers a two-year appointment with the possibility of extension (six month probationary period).
A roster of suitable candidates may be established for this post as a result of this selection process for both fixed-term established and general temporary assistance posts.
 
Duties and Responsibilities
Under the supervision of the Data Management Officer the incumbent will perform the following tasks:
  • develop forms and templates to capture appropriate standard metadata for electronically stored information;
  • develop and implement automated solutions in support of OTP information management practices and work processes;
  • maintain security policies and system settings for managing electronically stored information;
  • provide information management support and training (where applicable) for users of various software used in the OTP;
  • perform any other duties as required.


Essential Qualifications
Education:
An advanced university degree in information technology, information systems, data analysis, data management, electronic engineering or mathematics is required.  A first level university degree in combination with two additional years of qualifying experience is accepted in lieu of the advanced university degree.


Experience:
A minimum of 2 years (0 years with an advanced level university degree) of relevant professional experience in programming, scripting, data analysis or data management;
Experience in the implementation of procedures and practices relating to the handling or processing of electronic information;
Advanced practical experience in scripting or programming languages, application programming interfaces;
Experience with Document Management Systems, imaging systems or eDiscovery systems;
Experience with database design, Sharepoint, InfoPath or other content management or collaboration systems;


Knowledge, Skills and Abilities:
  • Strong technical aptitude and knowledge of information management and automated processing technologies;
  • Attention to detail, good organisation and planning skills, including the ability to prioritise competing tasks;
  • Good communication and interpersonal skills;
  • Ability to keep strict standards of confidentiality and security;
  • Ability to work effectively and constructively with colleagues from different professional, national and cultural backgrounds;
  • Professional and personal integrity.


Knowledge of Languages:
Proficiency in one of the working languages of the Court, French or English is required. Working knowledge of the other is an asset. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset.

 
ICC Core Competencies

Dedication to the mission and values
- Acts consistently in accordance with the mission and values of the Organisation;
- Maintains confidentiality, acts with integrity and shows respect for diversity;
- Shows commitment to the organisation;
- Presents a positive image of the organisation during external discussions.

Professionalism
- Applies professional and technical expertise;
- Keeps abreast of organisational issues;
- Produces workable solutions to a range of problems;

Teamwork
- Listens, consults and communicates proactively;
- Handles disagreements with tact and diplomacy;
- Recognises and rewards the contribution of others;

Learning and developing
- Identifies development strategies needed to achieve work and career goals and makes use of developmental or
training opportunities;
- Learns from successes and failures;
- Seeks feedback and gives feedback to others to increase organisational effectiveness;
- Seeks opportunities for improvement of work;
- Has an open mind and contributes to innovation.

Handling uncertain situations
- Adapts to changing circumstances;
- Deals with ambiguity, making positive use of the opportunities it presents;
- Plans activities and projects well in advance and takes account of possible changing circumstances;
- Manages time effectively.

Interaction
- Expresses opinions, information and key points of an argument clearly;
- Handles contacts with diplomacy and tact;
- Communicates in a transparent and open way with internal and external contacts while complying with
confidentiality requirements.

Realising objectives
- Accepts and tackles demanding goals with enthusiasm;
- Keeps to agreements with others;
- Focuses on client needs;
- Takes responsibility for actions, projects and people;
- Monitors and maintains quality and productivity
 

General Information
- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check. All candidates should be in a position to submit an electronic copy of their passport and all diplomas listed on their profile when requested;
- Applicants may check the status of vacancies on ICC E-Recruitment web-site;
- Post to be filled preferably by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process, but nationals from non-state parties may also be considered;
- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category;
- Applications from female candidates are particularly encouraged;
- Personnel recruited at the General Service level are not entitled to all of the benefits granted to internationally-recruited staff;
- The Court reserves the right not to make any appointment to the vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description.
- The ICC is willing to apply the 'Inter-Organisation Agreement concerning Transfer, Secondment or Loan of Staff among the Organizations applying the United Nations Common System of Salaries and Allowances' or 'the Inter-Organisation Mobility Accord' on a reciprocal basis.

Purpose of the Job:
Reporting to the Director of Engineering, you will provide administrative support to groups of engineers and physicists. In addition you will help project managers and engineers with the management of documents in our web based document control system.

Main Duties and Responsibilities:

  • Support staff with management of the documents in the document management system including creation, editing, approval and uploading of documents,
  • Quality control of a subset of documents in the ESO document management system,
  • Basic system administration tasks in the document management system,
  • Arrangement of duty trips for staff members,
  • Preparation of purchase and shipping requests,
  • Organisation of meetings,
  • Support new employees with logistic matters.

Experience:

  • You should have several years of experience in a similar position providing support at Group Management level, preferably in an international working environment. Experience in organising meetings, taking minutes as well as the ability to balance conflicting demands and prioritise workload are needed,
  • Experience with a document management system such as Blue Cielo Project Portal is needed,
  • Experience with document release and archiving principles,
  • A good knowledge and experience of using Microsoft Windows 7 and Microsoft Office (MS Word, Excel, PowerPoint etc) is essential,
  • Experience with Enterprise Resource Planning (ERP) applications is desirable.

Key Competences:

  • Strong organisation skills, high level commitment, and discretion and diplomacy,
  • Provide clear, concise and timely oral and written communications. Ability to communicate effectively with colleagues at all levels and external contacts,
  • The ability to research, analyse, summarise and present information in a clear and logical manner is required,
  • Willingness to acquire new skills, keep up-to-date with the tools used in the daily work, adapt to new procedures and to identify ways to optimise the workflow,
  • Ability to work both on your own initiative and within teams in an international and multicultural environment.

Qualifications:

You must have completed secondary school education and obtained an administration diploma.

Language Skills:

The position requires fluent English, both written and oral. Basic knowledge of German and Spanish would be an advantage.

Remuneration and Contract:

We offer an attractive remuneration package including a competitive salary (tax free), comprehensive pension scheme and medical, educational and other social benefits, as well as financial support in relocating family members and the possibility to place child/children in daycare.
The contract is for a fixed term duration of three years, and is subject to successful completion of the probation period. There is a possibility of extension(s) subject to individual performance and organisational requirements, and as defined in the applicable policies and staff rules and regulations. For any further information, please visit http://www.eso.org/public/jobs/conditions/intstaff.

Duty Station:

Garching near Munich, Germany.

Starting date:

As soon as possible

Career Path:

II

Application:

If you are interested in working in areas of frontline technology and in a stimulating international environment, please visit (<http://www.eso.org>) for further details.
Applicants are invited to apply online at . Applications must be completed in English and should include a motivation letter and CV.
Closing date for applications is 28 March 2016

No nationality is in principle excluded however, recruitment preference will be given to nationals of Austria, Belgium, Brazil, the Czech Republic, Denmark, Finland, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
The post is equally open to suitably qualified female and male applicants.
 






POSITION INFORMATION Post Title: Records Coordinator Vacancy Notice: 2016/08/G 105603
Level: G-5 Posting Period: 2 � 15 March 2016
Duty Station: Montr�al Date for entry on duty: After 15 March 2016




THE ORGANIZATIONAL SETTING



Languages and Publications (LP) provides interpretation, translation and editorial services in the six ICAO working languages (Arabic, Chinese, English, French, and Spanish) Based on the principle of simultaneous distribution, it ensures the issuance of documentation to Council, its deliberative bodies, the Air Navigation Commission, and other ICAO meetings held within and away from Headquarters.

The Documentation Planning and Management Section (DPM) comprises: Documents Management and Outsourcing Unit (DMO), and the Records Management Systems Unit (RMS). RMS is responsible for the provision of electronic records management services and archives for Bureaus at Headquarters and to Regional Offices, as well as the for the distribution of State letters and electronic bulletins to States and international organizations.

The incumbent of the position reports directly to the Supervisor, Records Management Systems Unit (S/RMS), with whom s/he consults on complex cases.

MAJOR DUTIES AND RESPONSIBILITIES


Function 1 (incl. Expected results)

Coordinates the recording of official correspondence, achieving results such as:



? Classify and file official email and e-fax correspondence according to the ICAO File Guide into the Records Management System (RMS).

? Capture official paper correspondence through scanning and optical character recognition, classify and index correspondence according to the ICAO File Guide and submit the resulting record for validation.

? Review and validate digitally captured and indexed records of paper correspondence for approval and filing into the RMS.

? Identify official paper correspondence as vital records, classify and submit them to Central Registry File Guide (REGIS) for Legal Affairs and External Relations Bureau (LEB) and Office of the Secretary General (OSG).

? Request and file translated versions of non-English correspondence into the RMS.

? Open new volumes of paper files containing vital records.



Function 2 (incl. Expected results)

Monitors issues with records classification and processing, achieving results such as:



? Identify errors on record classification and minutes.

? Register and process corrective actions to ensure consistency and accuracy of records.

? Advise users and RMS Focal Points on procedural updates for classification and minutes improvement.

? Assist the RMS Supervisor on training/coaching of RMS staff.



Function 3 (incl. Expected results)

Assists archives operations, achieving results such as:



? Assist with the periodic review of registry records according to the retention schedule.

? Process transfers of official inactive paper files.



? Close paper registry files and ensure their integrity.

? Update REGIS in accordance with transfer of paper files.

? Manage storage space of archival registry files.



Function 4 (incl. Expected results)

Assists RMS Focal Points and users of records and archives, achieving results such as:



? Advise HQ RMS Focal Points and users on the procedures for records management.

? Prioritize information queries on records and archives information from the Secretariat, members of National Delegations and the public.

? Answer queries and provide assistance for requests related to records in RMS, REGIS and Archives.

? Make arrangement for loan services of archival documents including paper registry files, working papers, ICAO documents, etc.



Function 5 (incl. Expected results)

Reviews RMS operational lists, achieving results such as:



? Update and maintain accurate and complete operational lists.

? Follow up with ICAO State Letter Coordinator and users to ensure accurate filing information updated.

? Monitor change requests for RMS operational lists.



Function 6

Performs other related duties, as assigned.


QUALIFICATIONS AND EXPERIENCE
Education

Essential

Secondary education.

Desirable

A diploma of college studies (DEC), or equivalent, in a related field or recognized qualifications in records management and information management.

Professional experience

Essential

? A minimum of five years� experience.



? Experience with digital capture of documents and record classification.

? Experience in following and applying organization policies, guidelines and procedures.

Desirable

? Experience within the United Nations system or in an international organization, in Records Management and Archives.



Languages

Essential

Fluent reading, writing and speaking abilities in English.

Desirable

Knowledge of any language of the Organization (Arabic, Chinese, French, Russian, Spanish).

COMPETENCIES
Professionalism: Sound knowledge of ICAO structure, documentation and records management highly desirable. Familiarity with Microsoft applications: SharePoint, Outlook, Excel, Word. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving



results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others� ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients� point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients� needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients� environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


CONDITIONS OF EMPLOYMENT
It should be noted that this post is to be filled on a fixed-term basis for an initial period of three years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. The Standards of Conduct for the International Civil Service adopted by ICAO, which are applicable to all staff members, are defined in the ICAO Service Code (Staff Regulations).

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered. Remuneration: Level Net Base Salary per annum
G-5 CAD 36,973